Trends Report

Best Practices: Selecting And Implementing ePurchasing Products

Focus On Overcoming Likely Adoption Challenges

May 22nd, 2013
Duncan Jones, null
Duncan Jones
With contributors:
Christopher Andrews , Ben Jennings

Summary

Forrester expects companies will spend more than $1 billion in 2013 on expanding, upgrading, or replacing their ePurchasing systems. While most will reap significant benefits from their investment, Forrester's past experience suggests that many will struggle with low adoption — by buyers, business users, and suppliers. This report will describe the best practices for selecting and implementing ePurchasing solutions that we've identified from years of research. It will explain how to balance functionality and integration when picking products, how to tackle the adoption challenge head on, and how to plan for the new era of mobile approval and collaborative purchasing.

Want to read the full report?

Contact us to become a client

This report is available for individual purchase ($1495).

Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.