Best Practice Report

Best Practices For Software-As-A-Service Operations

The Need For SaaS Operations Is High, Yet Enterprise Maturity Is Lacking

October 22nd, 2020
With contributors:
Lauren Nelson , Charles Betz , Liz Herbert , Tyler Brown , Duncan Dietz , Diane Lynch


Despite the massive growth of enterprise software-as-a-service (SaaS) adoption and portfolio penetration, a consistent set of operational practices for managing the SaaS estate remains elusive. Managing SaaS is multidimensional, with similarities and key differences from traditional operations. Most notably, operations professionals must identify where their SaaS provider stops support and they must begin it. This report pairs this information with key recommendations from your operations peers.

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