Trends Report

Big Data In Fraud Management: Variety Leads To Value And Improved Customer Experience

October 16th, 2013
Andras Cser, Vice President, Principal Analyst
Andras Cser Vice President, Principal Analyst
With contributors:
Stephanie Balaouras , Brian Hopkins , Jennie Duong

Summary

Forrester defines "big data" as the techniques and technologies that make handling data at extreme scale affordable. The hope is that organizations can mine the huge volume and variety of data they collect for meaningful insight that will lead to better, more-rapid decisions and, of course, better business outcomes. This report looks at how security and risk (S&R) professionals already do and will use big data to increase the effectiveness of fraud management and regulatory compliance — while actually improving customer experience. It will also outline how big data will influence fraud management processes and practices and how vendors will respond to these new requirements.

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