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For CIOs

Blueprinting An Employee-Centered EX Initiative

Vision: The Employee Experience Playbook

March 16, 2021


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This is the Vision report in The Employee Experience Playbook For 2021.

Why Read This Report

To date, there's no industry consensus about what an employee experience (EX) practice should look like, which department should own it, how to measure it, or how to justify needed investments in terms of the business outcomes. This report proposes a model based on our findings from interviews with EX practitioners and vendors, as well as data from a survey of EX practitioners, that CIOs can use to guide their EX efforts.

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Table of Contents

  • Every Employee Experience Blueprint Is Different, And That's OK
  • Figuring Out What Problem To Solve Is Most Important
  • Forrester's EX Models Offer A Practical Approach
  • Organize Effectively To Increase Your Influence
  • Recommendations

  • Ritualize Your Approach To Scale Successfully And Make It Stick
  • Supplemental Material
  • Related Research Documents

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