Report

Boosting Online Bill Pay Adoption

November 3rd, 2011
With Contributors:
Andrew Benson
Elizabeth Stark
Amelia Martland
and Myriam Da Costa

Summary

Financial institutions aren't doing a good job of convincing people to pay their bills online at their bank's website. Sixty-five percent of online customers are non-adopters of online bill pay, and an astounding two-thirds of those non-adopters have neve

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