Trends Report

Breakout Vendors: Customer-Engagement-Network Solutions

Four Innovations That Can Help You Design, Build, And Operate Your Customer Engagement Network (CEN)

March 1st, 2017
Andre Kindness, Principal Analyst
Andre Kindness Principal Analyst
With contributors:
Christopher Voce , Aaron Kinch , Kara Hartig

Summary

As infrastructure and operations (I&O) leaders move on from building networks that simply connect devices together to building ones that help their businesses win, serve, and retain customers, they face unfamiliar technology choices. Creating CENs to support this business growth requires that I&O leaders examine both startups and brand-new product lines from established vendors. In this report, we profile four breakout vendors — companies that should be on your radar as you begin developing your CEN.

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