Bridge The Gap Between Current- And Future-State Journeys

Use Gap Analysis To Bring Future-State Journeys To Fruition
March 8th, 2021
With Contributors:
Amelia Nickels
and Shayna Neuburg


Many customer experience (CX) professionals struggle to deliver on future-state journeys because of obstacles ranging from paralyzing complexity to unforeseen internal barriers. Where to start? First, understand the gaps that prevent you from moving from

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