Advanced Search

Save or Share this Report

For Customer Experience Professionals

Brief: Boost Customer Experience With The Internet Of Things

March 31, 2016

Authors

Why Read This Brief

The Internet of Things is quickly moving from concept to reality as more and more new products ship with sensors and data connectivity built directly into them. The amount of data companies can gather, combined with their ability to respond and adapt to that data, promise to enhance the customer experience (CX). This report looks at the customer experience implications of the growing landscape of connected objects and analyzes how CX pros can proactively prepare themselves.

Get Access

Already a Client?

Log in to read this document.

Become a Forrester Client

Customers are the new market-makers, reshaping industries and changing how businesses compete and win. Success depends on how well and how fast you respond. Forrester Research gives you insights and frameworks aligned to your role to shorten the time between a great idea and a great outcome, helping your teams win in the age of the customer. Contact us to learn more.

Purchase Report

This report is available for individual purchase ($349 USD).

Purchase

Recommended Research