Trends Report

Brief: E-Signature Transactions Topped 210 Million In 2014

Transaction Volume Will Exceed 700 Million By 2017

May 19th, 2015
Craig Le Clair, Vice President, Principal Analyst
Craig Le Clair Vice President, Principal Analyst
With contributors:
Elizabeth Cullen , Alex Cullen

Summary

Using a pen to sign a physical receipt or contract is fast becoming obsolete. Enterprises' efforts to digitize transactional processes are driving the transition to electronic signatures, an undertaking now eased by the software-as-a-service (SaaS) delivery model. To test these assumptions and help enterprise architecture (EA) professionals gather support for e-signature initiatives, Forrester spoke with nine market-leading vendors to understand adoption trends over the past three years. The results show that enterprises and consumers clearly recognize the benefits of adopting e-signature software and services. This enthusiasm has led to a 53% average annual growth in the use of e-signatures since 2012, with the number of transactions settled using e-signatures topping 210 million in 2014 and likely to reach more than 700 million in 2017.

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