Trends Report

Brief: How To Combine Website And Customer Experience Metrics

October 9th, 2015
Andrew Hogan, null
Andrew Hogan
With contributors:
John Dalton , Kelly Price , Peter Harrison

Summary

Customer experience (CX) and website metrics don't align, but CX pros need both to measure their efforts. This report describes how CX pros connect the two for better measurement and prepare their teams for new kinds of customer feedback.

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