Trends Report

Brief: Spotify Retunes Its User Experience

What CX Pros Can Learn About Enriching Customer Experience From The Digital Music Service's Redesign

May 28th, 2014
Deanna Laufer, null
Deanna Laufer
With contributors:
John Dalton , Curt Nichols

Summary

Digital music service Spotify has been investing large sums in enhancing its customer experience, culminating with a major redesign across multiple platforms, including its iPhone app, on April 2, 2014. The result is a more contextual, content-focused app that vaults Spotify into the ranks of the leading mobile experiences.

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