Trends Report

Brief: Ten Tactics To Get CX Funding Now

August 20th, 2015
Deanna Laufer, null
Deanna Laufer
With contributors:
Maxie Schmidt , John Dalton , Dylan Czarnecki , Kara Hartig

Summary

Good news for customer experience (CX) professionals: More than two-thirds of business and technology leaders say that improving CX is a top priority in 2015. So why are so many CX projects still losing out to others in the organization? To remedy this situation, this report highlights 10 concrete tactics that struggling CX pros can use to get their programs approved and funded.

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