Save or Share this Report

For Enterprise Architecture Professionals

Brief: Transform Business Processes For Mobile Moments

August 7, 2015


  • By Pamela Heiligenthal,
  • Clay Richardson
  • with Alex Cullen,
  • Elizabeth Cullen,
  • Peter Harrison

Why Read This Brief

Successful companies achieve a great mobile experience for customers and employees by redefining existing business processes using a mobile-first approach. Transforming traditional desktop processes into simple mobile tasks optimizes the user experience. Doing so requires more than just putting a mobile interface in front of existing processes and websites. So how do companies achieve this? This brief helps enterprise architects by addressing the importance of and the techniques used for re-engineering business processes to make them mobile-ready.

Get Access

Already a Client?

Log in to read this document.

Become a Forrester Client

Customers are the new market-makers, reshaping industries and changing how businesses compete and win. Success depends on how well and how fast you respond. Forrester Research gives you insights and frameworks aligned to your role to shorten the time between a great idea and a great outcome, helping your teams win in the age of the customer. Contact us to learn more.

Want to know what will happen in 2020? Visit Forrester's Predictions 2020 Hub, where you can read what's coming next in marketing, customer experience, technology, innovation, and more.

Purchase Report

This report is available for individual purchase ($395 USD).