Brief: Transform Business Processes For Mobile Moments

August 7th, 2015

Pamela Heiligenthal

Clay Richardson

With contributors:

Elizabeth Cullen , Alex Cullen , Peter Harrison

Summary

Successful companies achieve a great mobile experience for customers and employees by redefining existing business processes using a mobile-first approach. Transforming traditional desktop processes into simple mobile tasks optimizes the user experience. Doing so requires more than just putting a mobile interface in front of existing processes and websites. So how do companies achieve this? This brief helps enterprise architects by addressing the importance of and the techniques used for re-engineering business processes to make them mobile-ready.

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