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For Customer Experience Professionals

Brief: Who Needs CX Certifications?

Nice-To-Have Rather Than Essential CX Learning Programs

December 17, 2014

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Why Read This Brief

In the age of the customer — when companies only win by being customer-obsessed and delivering exceptional experiences — customer experience (CX) will mature into a full-fledged profession. But the lack of CX university degree programs or even rigorous CX training offerings hinders progress on the path to maturity and contributes to a dearth of CX talent. Vendors and professional associations are attempting to fill the skills gap by offering CX certification programs. This report provides an overview of the CX certifications currently available and offers recommendations to CX professionals about how best to train and develop CX skills.

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