Customer-facing, data-intensive systems are central to the BT agenda and have catalyzed the deployment of big data environments for systems of insight. I&O pros now know how to configure and manage the underlying infrastructure to support Hadoop and its ecosystem of tools and apps. But in only a few short years, the underlying requirements have changed and there are demands for analytics beyond Hadoop. This report helps I&O pros understand these changes and includes suggestions on how to plan your infrastructure for continued analytics growth.