Trends Report

Brief: The Things That CX Designers Worry About

Digital CX Innovation Lessons From Delight 2015

January 11th, 2016
Andrew Hogan, null
Andrew Hogan
With contributors:
John Dalton , Kelly Price , Kara Hartig


Customer experience (CX) pros know that they need to build emotionally compelling experiences that stand out from the crowd. But speakers at Connective DX's Delight 2015 shared grave concerns about how current technology trends complicate CX design work. This report explains what keeps the design community up at night and provides guidance that CX pros can use to skirt chaos as they launch innovation efforts.

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