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For Infrastructure & Operations Professionals

Build A Better Business Case For UC

July 25, 2012

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Why Read This Report

This report outlines Forrester's solution for IT infrastructure and operations (I&O) professionals who are building out communications and collaboration infrastructure. This report is designed to help you define and build the business case for unified communications (UC). The key to success of a UC deployment is delivering benefits to users and business units — not just saving money on infrastructure. Nurturing "collaboration champions" who can validate business-process-based UC benefits will provide the internal testimonials to encourage further adoption. This report will guide IT professionals through the key needs, drivers, and likely benefits of a UC deployment. This report will also predict and quantify ways that a communications and collaboration infrastructure rollout can reduce overall IT cost, drive productivity, and even improve collaboration across the firm.

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Table of Contents

  • Competitive Business Environments Require Better Communications
  • Infrastructure Savings Can Provide The Hard-Dollar Base For UC
  • The Soft-Dollar Savings — Engaging Collaboration Champions
  • RECOMMENDATIONS

  • Use Solid Analysis Of UC Business Value To Help Drive Adoption
  • Supplemental Material
  • Related Research Documents

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