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For Infrastructure & Operations Professionals

Build A Road Map For Workforce Computing

May 10, 2013

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Why Read This Report

This report outlines Forrester's solution to help IT infrastructure and operations (I&O) leaders develop their five-year technology road map for workforce computing. This is important because into 2020, the rise of "as-a-service" technologies, empowered workers, and a radically more complex business environment will challenge I&O leaders to deliver higher levels of value, agility, and employee satisfaction, all while reducing the cost of IT services. This will require I&O organizations to shift from the role of primary provider of IT services to a broker of public and private services. To succeed, I&O leaders must build their five-year workforce computing technology road map with a focus on four key domains: 1) people; 2) devices; 3) apps; and 4) data.

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Table of Contents

  • People + Devices + Apps + Data = Your Workforce Computing Road Map
  • Segment Employees To Arrive At The Right Workforce Technologies
  • Give Employees The Freedom To Select Their Preferred Devices
  • Deliver Cloud-Hosted Apps Through A Single Storefront
  • Data Should Be Stored Wherever Employees Need It

  • Great Workforce Computing Experiences Don't Happen By Accident
  • Supplemental Material
  • Related Research Documents