Business Case Report

Plan Insurtech’s Value Around Customer Outcomes

March 24th, 2022
With contributors:


Globally, insurers have invested billions of dollars in digital transformation. With greater economic and regulatory uncertainty going into 2022, tech executives in the insurance industry will need to establish customer value as technology’s North Star. This report helps tech execs in insurance establish the customer outcomes and enterprise value they want to achieve and identify the technologies needed to support those outcomes.

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Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.