Companies hoping to reach customers through the mobile channel need to ensure that their apps get high ratings. So what's the best way for application development and delivery (AD&D) professionals to structure a development shop to build a highly rated app? For this report, we spoke with more than a dozen leading developers about how they build, test, and release five-star mobile apps and determined the development best practices these shops use to build them. This is an update of a previously published report. Forrester reviews and updates it periodically for continued relevance and accuracy.