Trends Report

Business Outcome-Based Pricing Models Drive Results In Packaged Application Implementations

April 9th, 2010
With contributors:
Bill Martorelli , Christine Ferrusi Ross , Elizabeth Rose

Summary

After significant cost cutting during the past 18 months, clients are entering 2010 with an eye to top-line growth. Sourcing executives want to get high ROI out of technology investments and increasingly look to output-based pricing models as a way to align service provider payment with internal goals. Despite challenges ranging from internal organization hurdles, to crafting the contract and agreeing on fair payment drivers, to finding the right provider, firms can reap significant rewards and eliminate project challenges through the use of business outcome-based pricing models.

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