Advanced Search

Save Or Share This Report

For CIO Professionals

Business Web 2.0 Buyer Profile: 2010

Web 2.0 Technologies Find Internal And External Roles In Firms

April 28, 2010

Primary author headshot

Authors

  • By TJ Keitt
  • with Peter Burris,
  • Madiha Ashour

Why Read This Report

Business leader interest in Web 2.0 technologies has led software vendors of all stripes to add social layers to their applications. Sixty-five percent of firms have adopted at least one Web 2.0 technology, but businesses are focusing on a subset of tools — wikis, discussion forums, and blogs. How are they using these tools? While there are many internal and external uses, businesses have zeroed in on information capture and dissemination. In light of this, marketers should position these technologies to address specific business processes in order to gain business leader and information worker buy-in.

Get Access

Already a Client?

Log in to read this document.

Become a Forrester Client

Timely and relevant, Forrester's RoleView research aligns to 13 leadership roles across business and technology management. Our expertise in customer experience, mobile, digital business, and big data will help your teams win in the age of the customer. Contact us to learn more.

Purchase Report

This report is available for individual purchase ($499 USD).

Purchase

Table of Contents

  • Businesses Seek To Leverage Web 2.0 For Internal And External Use
  • RECOMMENDATIONS

  • Position Web 2.0 Tools As An Integral Part Of Established Business Processes
  • Supplemental Material
  • Related Research Documents

Recommended Research