Operating systems are aging and new devices are entering the workforce — so CIOs in Australia are again looking to refresh their end user computing resources. You're undoubtedly transforming your back-end systems and processes to better serve empowered customers and embrace digital disruption — but what about your employees? It's time to look beyond the technology refresh and empower your workforce with the digital tools and capabilities they currently lack — because the connection between employee-facing technology and the customer experience is direct, significant, and measurable. This report highlights the steps CIOs must take to create, design, and deliver a workforce enablement strategy.