Trends Report

CIOs Must Empower The Digital Workforce

Your Next End User Computing Refresh Should Be More Than That

May 16th, 2016
Tim Sheedy, null
Tim Sheedy
With contributors:
David Brodeur-Johnson , Michael Barnes , Erna Esa , Bill Nagel


Operating systems are aging and new devices are entering the workforce — so CIOs in Australia are again looking to refresh their end user computing resources. You're undoubtedly transforming your back-end systems and processes to better serve empowered customers and embrace digital disruption — but what about your employees? It's time to look beyond the technology refresh and empower your workforce with the digital tools and capabilities they currently lack — because the connection between employee-facing technology and the customer experience is direct, significant, and measurable. This report highlights the steps CIOs must take to create, design, and deliver a workforce enablement strategy.

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