Trends Report

CISOs Need To Add Customer Obsession To Their Job Description

September 4th, 2015
Martin Whitworth, null
Martin Whitworth
With contributors:
Christopher McClean , Claire O'Malley , Peggy Dostie

Summary

Security is an essential component of doing business in today's digital world, and, increasingly, customers will not be willing to hand over their valuable personal information if they believe it will not be properly protected. CISOs must recognize and address this by transforming information security to focus on the needs of the customer. Companies that fail to do so run the risk of losing their customers' trust and business. Now is the time to put customer obsession front-and-center in your security thinking. This is an update of a previously published report; Forrester reviews and updates it periodically for continued relevance and accuracy.

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