Trends Report

COVID-19 Remote Work Just Broke Your Processes: Here's What To Do About It

Processes That Were Just Inefficient Last Month Don't Work At All Today

April 23rd, 2020
Margo Visitacion, Vice President, Principal Analyst
Margo Visitacion Vice President, Principal Analyst
Rob Koplowitz, null
Rob Koplowitz
John Rymer, null
John Rymer
With contributors:
Christopher Mines , Abigail Livingston , Rachel Birrell

Summary

Automating business processes to win, serve, and retain customers has been an imperative for years. With COVID-19 sending workers home to work en masse, the goal for many has become restoring manual processes that have either failed completely or been crippled. Read this report to learn how to mitigate the current business disruptions and set a foundation for faster, more agile process automation going forward.

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