COVID-19 Remote Work Just Broke Your Processes: Here's What To Do About It

Processes That Were Just Inefficient Last Month Don't Work At All Today
April 23rd, 2020
With Contributors:
Christopher Mines
Abigail Livingston
and Rachel Birrell


Automating business processes to win, serve, and retain customers has been an imperative for years. With COVID-19 sending workers home to work en masse, the goal for many has become restoring manual processes that have either failed completely or been cri

Want to read the full report?

This report is available for individual purchase ($1495).

Customers are the new market-makers, reshaping industries and changing how businesses compete and win. Success depends on how well and how fast you respond. Forrester Research gives you insights and frameworks aligned to your role to shorten the time between a great idea and a great outcome, helping your teams win in the age of the customer. Contact us to learn more.