Report

CX NYC 2019 Day One Highlights: Your Guide To Radical CX Innovation

What Customers Really Want, Tackling Values-Based CX Head On, And How To Transform Yourself Into An Effective Change Agent
August 15th, 2019

Summary

Customer expectations continue to rise faster than companies are making customer experience (CX) improvements. At this year's CX NYC Forum, analysts and practitioners shared new ways for CX pros to innovate and improve CX at a rate that can outpace custom

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