Report

CX Professionals Must Collaborate With Customer Service Leaders

Why Collaboration Is Critical To Achieve A State-Of-The-Art VoC Program And CX Success
May 8th, 2020
With Contributors:
Ben Salamin
and Shayna Neuburg

Summary

The difference between customer experience and customer service is confusing to many firms. This leads to a lack of clarity over the true ownership of CX and blurred lines between CX professionals and customer service leaders. This can even result in the

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