Best Practice Report

Calibrate Your BPM Center Of Excellence To Serve Digital Business Priorities

April 13th, 2016
Clay Richardson, null
Clay Richardson
With contributors:
Christopher Mines , Claudia Tajima

Summary

Business process management (BPM) initiatives often start with a focus on operational process improvements. To thrive, these initiatives must evolve to play broader strategic roles across the enterprise — e.g., helping transform customer-facing business processes and supporting digital business drivers. Application development and delivery (AD&D) leaders who fail to evolve their BPM operating model and practices will miss out on new strategic opportunities and business objectives. This updated report describes the different organizational models for BPM programs as they mature to take on more strategic roles.

Want to read the full report?

Contact us to become a client

This report is available for individual purchase ($1495).

Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.