Report

Call Center Experiences Leave Consumers On Hold For Something Better

Consumers Rate Their Satisfaction With Call Center Agent Interactions Across 13 Industries
April 11th, 2011
With Contributors:
Jennifer Peterson
and Allison Stone

Summary

Consumers report low satisfaction for conversations with call center agents. PC manufacturers, TV service providers, and Internet service providers receive the brunt of their ire. The good news? The satisfaction scores for individual brands in some indust

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