Save or Share this Report

For Application Development & Delivery Professionals

Case Study: Ci&T's Path To Lean Methods

Ci&T's Lean Journey Started With Failure But Has Led To Competitive Advantage

July 1, 2010

Primary author headshot


Why Read This Report

Application development professionals can learn about one path to a Lean approach from Ci&T, a Brazil-based midtier systems integrator that during the past four years has transformed its approach to solution delivery using Agile methods. Ci&T's journey to Lean was not easy — it started with a very visible failure. Ultimately, Ci&T's Lean approach is twice as productive as its original approach based on the Rational Unified Process, producing higher-quality software and greater customer satisfaction. Learning from its original failure, Ci&T built out a Lean culture coupled with an Agile delivery model that provides almost double the productivity as well as increases in both quality and customer satisfaction. Internally, Ci&T concentrates on Lean principles to build a strong firm that focuses on people, process, and measurement while supporting change. Externally, rather than delivering project deliverables to a plan, Ci&T engages with clients using value management and frequent delivery to ensure customer success.

Get Access

Already a Client?

Log in to read this document.

Become a Forrester Client

Customers are the new market-makers, reshaping industries and changing how businesses compete and win. Success depends on how well and how fast you respond. Forrester Research gives you insights and frameworks aligned to your role to shorten the time between a great idea and a great outcome, helping your teams win in the age of the customer. Contact us to learn more.

Purchase Report

This report is available for individual purchase ($499 USD).


Tools And Templates

Models and Calculators

calculator icon
  • Productivity And Quality Benchmarks Reveal That Agile Projects Deliver Real Value
  • Ci&T's New Agile Delivery Model Has Yielded Increased Team And Client Satisfaction

Table of Contents

  • Situation: Ci&T Was A Successful RUP Shop
  • Transforming The Development Process

  • Learn From Ci&T; Apply Its Principals To Your Own Lean Approach
  • Related Research Documents