Save or Share this Report

For Infrastructure & Operations Professionals

Case Study: City Index Becomes Agile With Release Automation

Automate Release Management To Keep Up With Rapid Development

May 29, 2012

Primary author headshot


Why Read This Report

This Forrester case study offers infrastructure and operations (I&O) leaders and teams an example of how to improve the effectiveness of their service management and automation (SMA) initiatives through DevOps and release automation. This is important, because most IT organizations are built around competency silos with the common goal of supporting the business. These divisions born from the complexity of IT environments, however, are the most acute when it comes to the chasm between development and operations. Unfortunately, the lack of cooperation between these two groups and the inherent latency of manual testing and release management processes nullifies the benefits from agile development methodologies, such as Scrum. In this report, we show how City Index analyzed this issue and adopted release management automation to streamline the life-cycle process and accelerate the time-to-market of critical applications and changes.

Get Access

Already a Client?

Log in to read this document.

Become a Forrester Client

Customers are the new market-makers, reshaping industries and changing how businesses compete and win. Success depends on how well and how fast you respond. Forrester Research gives you insights and frameworks aligned to your role to shorten the time between a great idea and a great outcome, helping your teams win in the age of the customer. Contact us to learn more.

Purchase Report

This report is available for individual purchase ($499 USD).