Case Study

Case Study: Herman Miller Shows That Sustainability And Profits Go Hand-In-Hand

July 31st, 2008
CC
Cindy Commander
BH
Brian Haven
With contributors:
Jaap Favier , Evadne Cokeh

Summary

Herman Miller, designer and manufacturer of furnishings and other building interior systems and technologies for the office, healthcare, education and home, began to incorporate sustainability into its business practices in the early 1950s. Since then, Herman Miller has committed to audacious environmental goals and transformed its organization, design and manufacturing processes, marketing materials, and relationships with customers. As a result, Herman Miller has seen significant cost savings from energy reduction and more efficient manufacturing processes as well as progress toward its goal of zero emissions by 2020.

Want to read the full report?

Contact us to become a client

This report is available for individual purchase ($1495).

Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.