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For Customer Insights Professionals

Case Study: How Buenos Aires Became Insights Driven

Systems Of Insight Shed Light On Solutions To Citizen Complaints

January 31, 2017

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Why Read This Report

Buenos Aires found itself in desperate need of change. Public works projects crippled the city. Citizen frustration reached new heights. And city budgets shrunk with the elimination of electricity subsidies. Decision-makers at the Ministry of Environment and Public Space set out to make Buenos Aires a smart city. A combination of internet-of-things investment for city infrastructure, legacy application upgrades, citizen-centric systems, and new analytics ultimately drove transformation. Their experience offers valuable lessons for city leaders and their CI teams.

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Table of Contents

  • Situation: Shrinking Budgets And Rising Citizen Expectations
  • Best Practices: Illuminate The City Both Figuratively And Literally
  • Results: Reduced Disruption Of Budgets, Environment, And Citizens
  • Next Steps: Take It To The Next Level
  • Recommendations

  • Build Smart Cities On Solid Ground — And On Integrated Systems
  • Supplemental Material
  • Related Research Documents

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