Case Study

Case Study: USAA Makes Mobile Remote Deposit A Core Mobile Offering

Mobile Deposit Service Provides Customer Convenience While Cutting Costs

November 3rd, 2011
Brad Strothkamp, null
Brad Strothkamp
With contributors:
Carrie Johnson , Douglas Roberge

Summary

In 2009, USAA pioneered mobile remote deposit for its members. Two years later, the mobile deposit service — which is a part of a larger mobile strategy — has exceeded all expectations. The mobile deposit service has seen large-scale adoption and even more importantly has moved deposits away from the more costly mail channel.

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