Trends Report

Case Study: mBank Builds A Next-Generation Online Banking Experience

November 12th, 2013
Stephen Walker, null
Stephen Walker
With contributors:
Oliwia Berdak , Benjamin Ensor , Alex Causey

Summary

Poland's mBank launched a revolutionary new online banking platform on June 4, 2013. The new platform delivers a new generation of digital banking, with a mix of customer-centric interfaces, advanced and integrated money management features, quick search, gamification, real-time customer relationship management (CRM), merchant-funded rewards, Facebook integration, and video banking. Read this report to understand how to better harness digital technologies to deepen customer relationships and increase revenue.

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