Case Study

Case Study: China Pacific Insurance Transforms Claims Management With Computer Vision

CPIC Partnered With Baidu To Transform A Core Business Process With AI

January 15th, 2020
Guannan Lu, null
Guannan Lu
With contributors:
Frederic Giron , Charlie Dai , Ellen Carney , Han Bao , Bill Nagel

Summary

Business and technology leaders understand that powerful AI technologies like computer vision can dramatically improve both customer experiences (CX) and operational performance. China Pacific Insurance (CPIC) has started on a journey to transform core business processes like claims processing with computer vision. Application development and delivery (AD&D) pros should read this report to gain insights into the data-related challenges that CPIC faced on its journey and how the firm resolved them to move from pilot to production.

Want to read the full report?

Contact us to become a client

This report is available for individual purchase ($1495).

Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.