Case Study

Case Study: How Buenos Aires Became Insights Driven

Systems Of Insight Shed Light On Solutions To Citizen Complaints

January 31st, 2017
Jennifer Belissent, PhD, null
Jennifer Belissent, PhD
With contributors:
Gene Leganza , Jun Lee


Buenos Aires found itself in desperate need of change. Public works projects crippled the city. Citizen frustration reached new heights. And city budgets shrunk with the elimination of electricity subsidies. Decision-makers at the Ministry of Environment and Public Space set out to make Buenos Aires a smart city. A combination of internet-of-things investment for city infrastructure, legacy application upgrades, citizen-centric systems, and new analytics ultimately drove transformation. Their experience offers valuable lessons for city leaders and their CI teams.

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