Report

Case Study: How Salesforce Built A Highly Effective Customer Success Organization

Salesforce's Customer Success Group Is A Manifestation Of The Tech Giant's Values
January 4th, 2019
With Contributors:
Ben Salamin
and Shayna Neuburg

Summary

From Salesforce's inception, its co-CEO Marc Benioff has focused the business on making its clients successful. To fulfill this mission, the tech giant built the Customer Success Group (CSG), an organization designed to ensure Salesforce's clients get val

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