Case Study

Case Study: Seattle Children’s Hospital Adopts A Healthy Approach To Data And Analytics

The CDO Analytics Team Drives Better Patient Health And Business Results With Insights Services

August 22nd, 2016
Jennifer Belissent, PhD, null
Jennifer Belissent, PhD
With contributors:
Elizabeth Cullen , Holger Kisker, Ph.D.


Healthcare organizations face a daunting task of improving patient experience, reducing per capita costs, and improving health outcomes with efficient and scalable yet personalized services. In 2007, Seattle Children’s Hospital appointed a chief data officer (CDO) to drive a new data-and-analytics-oriented approach. This report shares that approach — and the successes of one of the first CDOs and his team in building a service — to help customer insights (CI) professionals and their peers better leverage data and analytics.

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