Case Study

Case Study: Seattle Children’s Hospital Adopts A Healthy Approach To Data And Analytics

The CDO Analytics Team Drives Better Patient Health And Business Results With Insights Services

August 22nd, 2016
Jennifer Belissent, PhD
With contributors:
Elizabeth Cullen , Holger Kisker, Ph.D.


Healthcare organizations face a daunting task of improving patient experience, reducing per capita costs, and improving health outcomes with efficient and scalable yet personalized services. In 2007, Seattle Children’s Hospital appointed a chief data officer (CDO) to drive a new data-and-analytics-oriented approach. This report shares that approach — and the successes of one of the first CDOs and his team in building a service — to help customer insights (CI) professionals and their peers better leverage data and analytics.

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