Decision Tool

Checklist: Key Questions For Setting SLA Strategy in Outsourcing Relationships

May 4th, 2010
Bill Martorelli, Principal Analyst
Bill Martorelli Principal Analyst

Summary

Clients continue to struggle with service-level agreement (SLA) strategies in the context of negotiating existing outsourcing relationships as well as establishing new ones. In doing so, they are increasingly aware of the importance of achieving the right balance in SLA regimes: encouraging desired results while avoiding problems. This workbook addresses seven questions we frequently receive from sourcing and vendor management professionals about SLA strategy.

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