Skip to main content

Save or Share this Report

For CIOs

Cities Reach A Coming Of Age, Not A Midlife Crisis

After Years Of Smart City Hype, It's Finally All Systems Go

July 29, 2015

Primary author headshot


Why Read This Report

For local governments, the hype around smart cities was deafening; the push to pilot was strong. Many cities were overwhelmed by both the potential opportunities and the very real challenges. In short, cities weren't ready to be smart. But times have changed. With more of the prerequisites in place, many cities find themselves better prepared. Cities have upgraded and consolidated their systems of record, enhanced their systems of engagement, and started to invest in systems of automation and systems of insight into data-driven decisions— and smarter government outcomes. Many, but not all, of the roadblocks have been cleared. To build smart cities, local government CIOs must invest in the basics, building a solid foundation with integrated and open systems of record, systems of engagement, systems of automation, and systems of insight. But to ensure success with their business technology mandate, CIOs must foster a system of enablement through collaboration and creative business models.

Get Access

Already a Client?

Log in to read this document.

Become a Forrester Client

Customers are the new market-makers, reshaping industries and changing how businesses compete and win. Success depends on how well and how fast you respond. Forrester Research gives you insights and frameworks aligned to your role to shorten the time between a great idea and a great outcome, helping your teams win in the age of the customer. Contact us to learn more.

Purchase Report

This report is available for individual purchase ($745 USD).


Table of Contents

  • The Promised Path: Hail The Rise Of Smart Cities
  • Cities At A Crossroads: A Coming Of Age, Not A Midlife Crisis
  • City CIOs Must Evolve Foundational Systems
  • Recommendations

  • Build Smart Cities On Solid Ground — And On Integrated Systems
  • What It Means

  • City CIOs Must Foster Better Business Enablement

Recommended Research