Trends Report

Cloud Service Provider Categories Are Shifting: Here's Your Guide

Forrester's External Computing Service Model Definitions And Assessment

December 1st, 2015
Lauren Nelson, VP, Research Director
Lauren Nelson VP, Research Director
Bill Martorelli, Principal Analyst
Bill Martorelli Principal Analyst
Liz Herbert, VP, Principal Analyst
Liz Herbert VP, Principal Analyst
John Rymer, null
John Rymer
Dave Bartoletti, null
Dave Bartoletti
Richard Fichera, null
Richard Fichera
With contributors:
Glenn O'Donnell , Christopher Mines , Claudia Tajima , Ian McPherson

Summary

If you're confused about the proliferation of externally hosted computing services labeled cloud, read this report. We introduce a new set of definitions to describe cloud-based services — managed clouds and managed hosting — and how they relate to infrastructure-as-a-service (IaaS), platform-as-a-service (PaaS), and software-as-a-service (SaaS) services. The research will help application development and delivery (AD&D) pros navigate the many creative uses of cloud to describe vendor-provided services and understand the potential benefits and risks of each.

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Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.