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For Infrastructure & Operations Professionals

Cloud Services Accelerate Your Pursuit Of Customer Obsession

Executive Overview: The Cloud Computing Playbook

January 30, 2020

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This is the Executive Overview in The Cloud Computing Playbook For 2020.

Why Read This Playbook

Confusing cloud definitions and erroneously identified "cloud" solutions impede cloud from becoming a staple in your customer-centric technology portfolio. Forrester offers its cloud computing playbook to infrastructure and operations (I&O) professionals who need to harness cloud to drive business growth. The playbook delivers a pragmatic, step-by-step roadmap for building and differentiating customer experiences with cloud. This is an update of a previously published report; Forrester reviews and revises it periodically for continued relevance and accuracy.

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