Data Overview Report

Convergent Designers, North America, Q2 2018

Forrester's Overview Of 35 XD Providers Offering Human-Centered Convergent Design Services

June 14th, 2018
Andrew Hogan, null
Andrew Hogan
With contributors:
David Truog , William Willsea , Amelia Nickels , Shayna Neuburg

Summary

You can contract with convergent designers — a type of experience design provider — to apply human-centered design to: 1) bring different fields of design together; 2) shape and sell ideas using visualization and prototyping skills; and 3) catalyze design-led organizational change. But to realize these benefits, you'll first have to select from a diverse set of providers that vary by size, capabilities, geography, and vertical market focus. CX pros should use this report to understand the value they can expect from a convergent designer and select one based on size and capabilities.

Want to read the full report?

This report is not available for purchase at this time.

Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.