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For Infrastructure & Operations Professionals

Cracking The Collaboration Conundrum: Accelerate Customer Focus With ChatOps

May 24, 2017


  • By Elinor Klavens,
  • Robert Stroud
  • with Eveline Oehrlich,
  • Aaron Kinch,
  • Diane Lynch

Why Read This Brief

Development and operations (DevOps) exploded the scope of responsibility for infrastructure and operations (I&O) professionals; now they must take a full life-cycle view of services and understand the value chain, from infrastructure to customer. I&O pros are inundated with information and complex problems that they often tackle in distributed environments, leading to remediation time delays, loss of context, and frustration. Putting a chat platform, known as ChatOps, at the center of work improves customer experience by accelerating speed and removing barriers to collaboration.

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