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For Infrastructure & Operations Professionals

Transform The Employee Experience To Drive Business Performance

Executive Overview: The Employee Experience Playbook

February 12, 2018

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This is the Executive Overview in The Employee Experience Playbook For 2019.

Why Read This Playbook

Missing from most workforce technology strategies today is an understanding of what makes employees truly engaged and productive — and how this directly affects customer experience and financial performance. This executive overview explains the factors forcing a new approach to employees and technology and how Forrester's employee experience (EX) playbook helps I&O leaders ensure that their company's employees have the technology they need to do their best work with Forrester's "discover, plan, act, and optimize" approach.

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Table of Contents

  • Great Employee Experience Drives Business Performance
  • Forrester Can Help You Transform Your Employee Experience
  • What It Means

  • Flow Redefines The Role Of I&O In Fostering An Engaged Workforce
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