Report

Customer Experience In The Post-PC Era

November 3rd, 2015
With Contributors:
John Dalton
Allegra Burnette
Dylan Czarnecki
and Kara Hartig

Summary

In the post-PC era, customers expect experiences to come to them and provide services aligned with their needs and abilities in the moment. In this report, we explore how consumer experience (CX) expectations have changed and why companies need to deliver

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