Report

Customer Experience Index 2010: Health Insurance Plans

February 12th, 2010
With
William Chu
Rachel Zinser
Shelby Catino
Andrew McInnes
and Elizabeth Boehm

Summary

Forrester asked more than 4,600 US consumers about their interactions with a variety of companies, scoring those experiences in three areas: meets needs, easy to work with, and enjoyability. Based on these consumer responses, we calculated Forrester's thi

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