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For CIOs

Define New Metrics For Digital Business Success

Reshape Your Innovation Culture With The Right Metrics

October 7, 2016


Why Read This Report

While you can't manage what you don't measure, measuring the wrong things inevitably leads to organizational dysfunction at best and failure at worst. This report sets out the case for why CIOs need to rethink the metrics they use to measure the performance of the technology team and makes recommendations for how to put in place performance measures that help win, serve, and retain customers, and ultimately drive revenue growth.

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Table of Contents

  • Traditional IT Metrics Don't Work For Digital Transformation
  • Measure DCX And DOX Performance Based On Customer Impact
  • Order Your Priorities Using Customer Impact Metrics
  • Recommendations

  • CIOs Must Connect Customer Value To Operational Performance
  • What It Means

  • Shared Goals Are Essential For Digital Businesses Transformation
  • Supplemental Material
  • Related Research Documents

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